Quality Care with You at the Center



With Kaiser Permanente, members get more than health coverage. Their doctors and hospitals work together to make it easier for them to get the care they need. But this is only part of a package that offers members more ways to stay healthy. Below are a few more ways Kaiser Permanente helps its members thrive.

Personalized care for all members

Effective communication is about more than language. Your personal story, background, and values are as important as your health history. To help deliver care that is sensitive to all cultures, ethnicities, and lifestyles, Kaiser Permanente takes various actions to ensure each patient is provided with personalized care.

These actions include hiring doctors and staff who speak more than one language, offering telephone interpretation services in more than 150 languages, and training care teams on how to connect with and care for people of diverse backgrounds. Kaiser Permanente also focuses on improving health outcomes among diverse populations for conditions like high blood pressure, diabetes, and colon cancer.

Better care with a connected team

In addition to personalized care, Kaiser Permanente offers better care through a connected and coordinated team. Their doctors, nurses, and other specialists are connected to each other and their patients through their electronic health records. So they know essential things about each patient and their health, such as when they are due for a screening and what medications they are taking.

"What's great about our integrated care model is that I know the person that I'm sending you to is an excellent physician, and they're going to have instant access to all of your medical records, so no information drops through the cracks," said Dr. Tinisha Cheatham, family medicine physician at Kaiser Permanente. "You won't have to explain from scratch your entire medical history. It's right there at their fingertips. And that's the convenience you get when it's all under one roof."


To learn more about Kaiser Permanente or if you are ready to take the next step and get both personalized and better care, visit kp.org/thrive.

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